ELLOR.
BrandDesignWebEcommerceSEOMarketing
213.894.9933

Service

Support & Maintenance

Launch is the start, not the finish. We keep sites patched, watched, fast, and moving forward, so small problems get caught before they turn into outages.

The dull work that keeps a site fast, secure, and current.

A website is software, and software left alone rots. Dependencies fall behind, performance drifts, and a small security gap turns into a real one. Most 'the site is down' emergencies were avoidable months before they happened.

Our retainers cover the boring, necessary stuff: updates, backups, monitoring, and a set block of change hours each month. Your site stays healthy and you don't have to think about it.

What's included

Updates & patching

Framework, dependency, and CMS updates, applied and tested on a schedule.

Uptime & monitoring

Alerts on downtime, errors, and slowdowns, usually before your users notice.

Backups & security

Regular backups and security hardening done ahead of time, not a scramble after something breaks.

Performance upkeep

Regular performance checks, so the site stays as quick as it was on launch day.

Monthly change hours

A block of hours each month for the content and feature tweaks that always come up.

How we run a support & maintenance engagement

01

Onboard

We audit the site and write down exactly what we're taking responsibility for.

02

Stabilize

We clear the backlog of overdue updates, quick wins, and known risks.

03

Maintain

Scheduled updates, monitoring, and backups ticking away quietly in the background.

04

Improve

Monthly change hours spent on the tweaks and small features that keep the site current.

Related work

Questions people actually ask

Both are options, but ad hoc usually means problems get found late. A light retainer tends to cost less than the emergencies it heads off.

Yes. We start with an audit so we know what we're inheriting before we agree on a scope.

Depending on the plan, they roll over for a month or go toward proactive improvements. We don't like charging for nothing.

Ready to talk support & maintenance?

Thirty minutes, no deck, no pressure. Just a straight conversation about what's working and what isn't.

Other ways we help

All services →